Refund policy

 REFUND & RETURN POLICY

If your items arrive damaged, please email thehairexpertluxuryextentions@gmail.com with photos of the items and we will replace the items that are applicable. 

If you are not satisfied with your purchase, we will accpet product returns within 14 days for unopened products. You will receive store credit minus the shipping cost.

Due to the nature of our products, we cannot accept returns for opened products. Outside of this, all sales are final, and there are no refunds.

You can always contact us for any return question at thehairexpertluxuryextentions@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Unfortunately, we cannot accept returns on sale items or gift card

Sale and Promotion Terms 

All items purchased on sale are final sale and will not be refunded or exchanged. Sales and other promotional discounts or offerings cannot be combined. You cannot use multiple discounts at one time.

All promotional offers are for one-time use only. Code  may not be valid on Sale, New Arrivals, Holiday specials, or e-Gift cards. Shipping & handling, taxes, any international fees, and purchase of e-gift cards do not qualify towards the minimum purchase.

Promotional offers are not redeemable for cash, credit, e-gift cards nor are they valid toward previous purchases. We reserve the right to cancel any order due to unauthorized, altered or ineligible use of this offer and to modify or cancel this offer due to system error or unforeseen problems. Subject to change without notice.

Exchanges

All exchanges must occur within 7 days of you receiving the hair. No exceptions. Do not remove the zip ties or rubber bands  from the hair. If rubber bands or zip ties  are removed, all exchanges will be void and not accepted.

Coloring, chemical alterations, or any modifications will make all guarantees null and void. We cannot accept back any hair that has been installed, colored, washed, brushed, bleached, dyed, combed, or cut. 

Inspect the hair WITHOUT unwrapping or running fingers through the bundles to ensure the product is to your satisfaction. If you are unsure, please show your stylist. If it is determined that  The Hair Expert Luxury Extentions at fault, we will refund or exchange at no additional cost to the customer.

Email your exchange request to Thehairexpertluxuryextentions@gmail.com and then mail your unwanted products to The Hair Expert Luxury Extentions in the original packaging, in resell-able condition.

Send your hair back to us in a box with signature confirmation to:   

The Hair Expert Luxury Extentions 

10255 Commerce Dr Suite 230 

Carmel, Indiana 46032

Once we have received your returned order, we will contact you via email to procesthe exchange.

You are responsible for any exchange shipping fees unless was The Hair Expert Luxury Extentions was at fault. For any questions regarding exchanges, please contact us via email at Thehairexpertluxuryextentions@gmail.com call (317) 701-7682 Monday- through Thursday 10AM — 4PM EST.